POLICIES

Please read these terms before placing your order. By purchasing from ABOVEARTH, you agree to the following.

Ring sizes

Ring sizes can vary, so please confirm your size before purchasing. A local jeweller can measure you accurately, or you can find plenty of easy tutorials online that show you how to measure your own ring size at home. No refunds, returns or exchanges are offered for incorrect sizes.

Returns, exchanges & cancellations

  • All sales are final. No returns, refunds or exchanges for change of mind.
  • Orders cannot be cancelled once placed and processed.

Shipping & delivery

  • Check your address: Please double-check your full name, street, unit, suburb/town, state, postcode and country before checkout. Typos or incorrect addresses are your responsibility, and items delivered to an incorrect address given at checkout are considered delivered.
  • Postal issues: I'm not liable for postal delays, or for damage or loss caused by incorrect addresses, theft or postal errors. These items will not be replaced or refunded.
  • Lost in transit: No full refund is given for items lost in transit, but I will try to claim insurance on your behalf. Coverage varies by courier and country.
  • Customs & import fees: Any customs duties, taxes or fees are the customer's responsibility, and ABOVEARTH is not responsible if they are left unpaid. See Shipping & Delivery for full details.

Caring for your jewellery

Once your jewellery is in your possession, damage or breakage to gemstones is not covered. Gemstones vary in durability, and delicate stones like opals can crack or split if mishandled, so please handle your pieces with care.

Chain Warranty

Chains purchased with ABOVEARTH jewellery are covered by a 30-day warranty for manufacturing faults from the date of delivery.

If you experience an issue with your chain, please contact us within 30 days of receiving your order and include your order number and photos of the issue so we can assess it.

This warranty does not cover damage caused by accidental breakage, improper handling or general wear and tear.

Handmade qualities

Each piece is handcrafted and unique, and may vary in texture, shape and finish. These variations are a natural part of the handmade process and add character and authenticity.

Intellectual property

All designs, images and content on ABOVEARTH are the intellectual property of the brand. Reproduction, copying or commercial use without written permission is prohibited.